Terms and Conditions
Please give delivery address where someone will be at during the day (office hours). Courier delivers directly to your door . Collections are done most days of the week, but please allow a day or two for your collection to occur from when your order begins processing.
Please note that ‘collection’ means the courier has collected the parcel from us, this is not the delivery date. Delivery is via Dawn Wing on the economy cargo service and deliveries take between 2-5 working days. If you live in a regional area, we reserve the right to use an alternative courier (such as aramex) at no additional charge. This may affect the duration of your wair.
On the day of collection, after the collection has taken place, your tracking number will be sent to you via email (from firstname.lastname@example.org – please check your spam folder too) as well as details of how to download your FREE workout guide.
Please add vital information for courier in the comment section – the courier will NOT phone ahead to make sure you are at the address given – you will be supplied with a tracking number and it is your responsibility to be at the given address at the time of delivery. If added as a special request the courier will call ahead for access codes (for an estate for example) but they will not confirm you are there at the specified time of delivery.
Please note that orders processed with payment are final. Once the package goes out with the courier the order is complete. No refunds will be given for incorrect purchases. Fit Bands and Thrust Pads can be refunded in the first 30 days should they be faulty – requests for refunds will be given per individual case. NO refunds will be given for ebook purchases. No refunds will be given for incorrect sizing of certain products. If you have any refund requests, please mail email@example.com as each will be dealt with on an individual basis.