Terms and Conditions
Please give delivery address where someone will be at during the day (office hours). Courier delivers directly to your door .
We kindly request that you do not ask for;
-Specific delivery times*
-Specific delivery dates*
-Courier to ‘call ahead’ to make sure you are home*
*these are NOT in our control
The customer CAN ask for;
-Call ahead to obtain access to an estate
-Courier to hoot, ring bell, leave at reception etc
Please note that ‘collection’ means the courier has collected the parcel from us, this is not the intended delivery date. Delivery is via Dawn Wing on the economy cargo service and deliveries take between 2-5 working days. If you live in a regional area, we reserve the right to use an alternative courier (such as aramex) at no additional charge. This may affect the duration of your wait. Your location will affect the duration of your wait.
You should receive an SMS the day of intended delivery via Dawn Wing, but this is subject to signal and functionality of the driver’s device.
Generally collections ONLY take place on a Monday, Wednesday and Friday – order volume dependent. If you order on a Monday for example but the collection has already gone out, your parcel will only be collected on Wednesday. Fit Farm Girl reserves the right to have parcels collected up to 3 days after processing – depending on delays from both sides.
Currently we do not provide tracking information unless requested. Our site plugin functionality is no longer available – we will explore alternative options in the new year 2020. We will however gladly provide this should you request it (see table below)
Details of how to download your FREE workout guide:
When you place an order for an original Fit Band, you get a free workout guide. The same instructions apply when you have purchased an ebook from our site. All documents are a downloadable pdf which can be found in the ‘downloads’ tab in your account on the website. In most cases you will need to log in again to access this – please select the forgot password option, if you cannot remember your password, to avoid being temporarily blocked. All ebooks will also be available as a click through link on the order confirmation email we send you. Simply hover over the name of the ebook in your email and click to download.
Please add vital information for courier in the comment section – the courier will NOT phone ahead to make sure you are at the address given – you will be supplied with a tracking number and it is your responsibility to be at the given address at the time of delivery. If added as a special request the courier will call ahead for access codes (for an estate for example) but they will not confirm you are there at the specified time of delivery.
Please note that orders processed with payment are final. Once the package goes out with the courier the order is complete. Please see our returns policy for clothing here. If you have any refund/credit or replacement requests, please mail firstname.lastname@example.org with your order number, as each will be dealt with on an individual basis.
When are we restocking?
It is not always possible to give a restock date as there are many factors involved – and dates are subject to change. If we have a confirmed date we may give you a heads up on our IG account @byfitfarmgirl or we might send out a mailer to those signed up to the mailing list! Visit our home page if you want to sign up. Please know that there are no guarantees that we will re-stock items (specific colours/styles etc) again. Fit Farm Girl pty ltd reserves the right to discontinue any item(s) at any time.